Gather the relevant context
An agent could bring together records it is authorised to access, identify missing information and prepare a brief for an officer to check.
Councils & government
AI software for councils and government.
We design and build agentic software that helps public-sector teams gather information, prepare work and carry out authorised tasks. People retain control of consequential decisions, with clear permissions and a record of the work performed.
Support the work behind the service.
In local government and across the public sector, a service request can cross several teams, records and systems before anyone has enough context to act. Officers need to understand what has happened, what is missing and who has authority to take the next step.
We build shared workspaces around those needs. People can inspect information and work directly, while AI agents take on suitable tasks within defined limits.
Prepare work for review
It could organise supporting material or draft a response using the available context. A responsible person reviews the work before an action that requires approval proceeds.
Coordinate the next step
It could flag an outstanding task, route work to the appropriate role or identify an exception that needs attention, within the agreed workflow rules.
These are examples of work to assess during discovery. The appropriate scope depends on your systems, information, policies and decision responsibilities.
Make assurance part of discovery.
Before a pilot or build, we work through the operating requirements with the people responsible for the service, technology, information and assurance.
Information and hosting
Establish what data the solution may use, where processing would happen, what third parties are involved and the applicable access, retention and hosting requirements.
Accessibility and daily use
Understand how staff will inspect information, make decisions and complete tasks. Define accessibility requirements and test the interface with the intended users and working conditions.
Integration and procurement
Examine existing systems, available connection points and supplier constraints. Identify the procurement steps and evidence needed to assess the proposed engagement.
Evaluation and ongoing ownership
Agree how to test permissions, approvals, exceptions and outcomes. Identify who will operate the service, review its performance and authorise changes after launch.
The required controls, assurance evidence and acceptance criteria are agreed for each solution and engagement. Plumb Digital's ISO 27001 certification is in progress.
Start with a bounded piece of work.
- 01
Define the service outcome
Choose a workflow with a clear owner and a problem worth addressing. Map the people, decisions, systems and information involved.
- 02
Agree the limits and evidence
Define what the software may do, what people must review and how success will be assessed. Resolve critical dependencies before expanding the scope.
- 03
Evaluate before extending
Test the proposed capability against realistic cases, including exceptions. Use the findings to decide what is ready for use, what needs to change and whether further investment is justified.
In development: vegetativeAI.
vegetativeAI is our product in development for council vegetation enforcement. It is being designed to guide teams from the first report through evidence gathering and case preparation, with AI assistance that a person reviews.
It brings our approach into a specific council workflow: keep the context together, make the next step clear and preserve human judgement throughout the case.
Questions from public-sector teams.
Yes. Discovery can establish the intended outcome, delivery options, operating constraints and evidence needed for a decision. Its scope and outputs are agreed around the questions your organisation needs answered.
It depends on the systems. We assess the available integrations, access controls, data quality and supplier conditions. Those findings determine which capabilities can be connected and what further work is required.
Not where a decision needs an officer's judgement or approval. Authority is defined for each proposed action, and that work stays with an authorised person. We agree which supporting tasks an agent may perform and how their results are checked.
vegetativeAI is in development. Speak with us about its current scope and the workflow you are considering so we can discuss its suitability and the next steps.
Bring the workflow into the conversation.
Tell us which service or internal process you want to improve, who is responsible for it and the constraints that matter. We can work through the opportunity and an appropriate starting scope.